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Technical Requirements to Apply Online


 
Macintosh Users - Netscape is recommended!

If you are a MAC user, you will encounter difficulties when completing the Student Loan application if you are using Microsoft Internet Explorer. We recommend that you download a free version of Netscape.

Netscape 6.0 will not work!

Versions 6.0 and 6.01 of Netscape will not work on the site. This site is best viewed using version 4.* of Netscape Communicator (4.5 or higher). Netscape browsers are available free of charge to students, staff and faculty members of education institutions, charitable nonprofit organizations, and public libraries. Click on the icon to the left to download a free version.

Internet Explorer 4.0 or higher is recommended!

This site is best viewed using the latest version of Microsoft Internet Explorer (4.0 or higher). Microsoft browsers are available free of charge to students, staff and faculty members of education institutions, charitable nonprofit organizations, and public libraries. Click on the icon to the left to download a free version.

Adobe PDF Files

Certain publications on this site are provided as Adobe Acrobat PDF files, allowing you to see the publications in their original formats, including graphics. Please note, however, that some documents have been edited for Web compatibility, so the electronic version available here may not compare in all details with the paper version. To view and print these files, you need to have Adobe Acrobat Reader software installed on your computer. You can download this free software from the Adobe web site. Click on the icon to the left to download a free version.

Problems Printing PDF Files


If you have problems printing PDF files go to the Adobe Acrobat web site and take a look at the System Requirements and Troubleshooting sections. Read about possible "time out" errors using Acrobat in Microsoft Internet Explorer.


Javascript, Cookies, Cache, Bookmarks, and Frames

The following information refers to the set up of Netscape Communicator 4.5 and Microsoft Internet Explorer 4.0

Javascript - You must ensure your browser has Javascript enabled to use the Online Services web site.
  • Netscape Communicator - To check if the browser accepts Javascript, go the Edit pull down menu on your browser and select "Preferences". Under preferences select "Advanced". In the Advanced window on the right ensure the "Enable Javascript" is selected.

  • Internet Explorer - To check if the browser accepts Javascript, go to the "Tools" pull down menu and select "Internet Options". Under the "Advanced" tab go to "Java VM" and ensure the "Java JIT compiler enabled" button is selected .

Cookies - You must ensure that your browser accepts all "cookies". Cookies are used to keep track of the information as you progress through the Student Online Services web site.
  • Netscape Communicator - To check if the browser accepts all cookies, go to the Edit pull down menu on your browser and select "Preferences". Under preferences select "Advanced". In Advanced window on the right go to the "Cookies" section and select the button that says "Accept all cookies".

  • Internet Explorer - IE automatically accepts all cookies. However, if you have your security level too high, cookies are not accepted. To check if the browser accepts all cookies, go to the "Tools" pull down menu and select "Internet Options". Under the "Security" tab, select "Internet" and ensure that the security level is set at "medium" or lower. If it is set at "high" you will note that it states that all cookies will not be accepted.

Cache - You must ensure your browser is cached properly to ensure you have the latest page from the web site and not one that has been stored (cached) on your system.
  • Netscape Communicator - To check if the browser caches properly, go to the Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right under "Document in cache is compared to document on network" ensure the "Every time" is selected.

    If you continue to have difficulties with a page loading correctly or being able to get access to the site you should also delete all temporary files, which may cause old cached copies of the page to appear instead of going to the site to get the new page. Go to Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right click on "Clear Memory Cache" and click OK to remove all the files. You must also click on "Clear Disk Cache" and click OK to remove all the files.

  • Internet Explorer - To check if the browser caches properly, go to the "Tools" pull down menu and select "Internet Options". Under the "General" tab go to "Temporary Internet files" and click on "settings". In settings you should ensure the button "Every visit to the page" is chosen.

    If you continue to have difficulties with a page loading correctly or being able to get access to the site you should also delete all temporary files, which may cause old cached copies of the page to appear instead of going to the site to get the new page. Go to "Tools" pull down menu and select "Internet Options". Under the "General" tab go to "Temporary Internet files" and click on "Delete Files". Click "OK" and then click OK to close the dialog box. Go back to the page and click on the "Refresh" button and the page should display properly.

Bookmarks or links to this site - It is very important that if you are either adding a bookmark to this site or linking to this site from another web site that you link to the main page at the Student Online Services web site.

DO NOT link to a specific page on the Student Online Services web site because if you do, you will have problems accessing some of the functions, especially the secure functions in Student Online Services.

Frames - Do not open the Student Online Services web site within a frame on your browser. It must be opened within a separate browser window or you will get Javascript errors and you will be unable to use the interactive sections of Student Online Services.

Maintaining Security of Your Personal Information

If you are using a computer in a common area (e.g., at a resource centre or computer lab) we strongly recommend that you exit or close the browser when you are finished working on your online application to ensure others cannot access your personal information that is cached on the computer's hard drive.

In addition, you can clear the cache so that the next person using the computer cannot go to the pages that you just entered and view your personal information. To clear the cache after you finish entering information on the online application, go to the Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right click on the "Clear Disk Cache" and "Clear Memory Cache" buttons.

Navigation

Links - There are many links to the information pages to help you understand the terms used throughout the online application. Remember, if you are having difficulty answering a question, you can save the application and return to it another time. The information is kept on file for three months.

Commands - Here are the commands you will find at the bottom of the pages:

back.gif - 1.00 K Back to the previous step.
next.gif - 1.00 K To the next step.
Exit the application. All information will be saved, and you can return to it another time.
submit.gif - 1.00 K This command will submit the application for processing. Once you have submitted the application, you cannot make changes or view your information.
Document Required Click on the envelopes to see what documents you will need to send if you select this answer.
Help If you'd like more of an explanation or and example, click on the question mark.

Further Technical Help

If you encounter technical problems when using Student Online Services, send an e-mail to Online Application Technical Assistance.

This address is for technical problems with regard to the online application only! Correspondence sent to this e-mail address pertaining to Student Financial Services policies and procedures or questions pertaining to a student's application will not be returned.

Non-technical issues should be raised with the financial aid office of the postsecondary institution you are attending or planning to attend, or by contacting the Student Financial Services Office.

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